Privacy Policy

1. Introduction

LearnTrust ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our certification services, verification system, and website.

2. Information We Collect

2.1 Training Centre Information

• • Business registration and legal documents
• • Contact information (name, email, phone number)
• • Staff qualifications and professional credentials
• • Facility documentation and photographs
• • Course materials and curriculum documents
• • Quality assurance policies and procedures
• • Student assessment methods and materials
• • Certificate verification records
• • Application status and history
• • Payment information

2.2 Website Usage Data

• • IP address and device information
• • Browser type and settings
• • Pages visited and interactions
• • Login timestamps and session data
• • Application progress data
• • Document upload history

2.3 Review and Assessment Data

• • Assessment notes and feedback
• • Review panel comments
• • Document review status
• • Certification decisions
• • Compliance history

3. How We Use Your Information

• • Process and evaluate certification applications
• • Review and assess submitted documentation
• • Communicate about application status and requirements
• • Provide access to our certification dashboard
• • Process certification payments
• • Generate and manage certification documents
• • Verify certification status for third parties
• • Monitor compliance with certification standards
• • Send important updates about our services
• • Maintain certification records and history
• • Generate statistical data for quality improvement
• • Provide ongoing support and guidance
• • Manage annual renewal processes
• • Comply with legal obligations

4. Information Sharing

We may share your information with:

• • Our certification review panel for assessment purposes
• • Payment processors for secure transactions
• • Third parties using our verification service (limited to certification status only)
• • Legal authorities when required by law
• • Service providers who assist in our operations
• • Regulatory bodies where required for compliance

5. Data Security

We implement appropriate security measures to protect your information:

• • Secure SSL encryption for all data transmission
• • Encrypted storage of sensitive information
• • Regular security audits and updates
• • Restricted access to personal information
• • Secure document storage systems
• • Multi-factor authentication for admin access
• • Regular backup procedures
• • Automated session timeouts
• • Document access logging

6. Data Retention

We retain your information for the following periods:

• • Active certification records: Throughout the certification period plus 3 years
• • Application documents: 2 years from submission
• • Payment records: 7 years as required by law
• • Communication records: 2 years from last interaction
• • Review panel assessments: Duration of certification plus 2 years
• • Verification records: 5 years from verification date

7. Your Rights

You have the right to:

• • Access your personal information through your dashboard
• • Correct inaccurate data in your profile
• • Request deletion of your data (subject to retention requirements)
• • Object to processing of your data
• • Request data portability
• • Withdraw consent for optional processing
• • Access your certification history
• • Update your centre's information
• • Appeal certification decisions

8. Cookies

We use cookies and similar technologies to:

• • Maintain secure login sessions
• • Remember your preferences
• • Track application progress
• • Analyse website usage patterns
• • Improve user experience
• • Protect against unauthorised access
• • Manage document uploads
• • Support dashboard functionality

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer: