Support & Resources

We're here to help you succeed throughout your certification journey.

Email Support

Get assistance from our certification experts via email.

  • Response within 24 hours
  • Detailed written guidance
  • Document review assistance

Live Chat

Get instant help during business hours.

  • Available 9am-5pm UK time
  • Real-time assistance
  • Quick query resolution

Help Center

Access our comprehensive knowledge base.

  • Step-by-step guides (during submission)
  • Document guidance (during submission)
  • FAQ library

Common Questions

Application Process

  • How long does the review take?

    Our expert panel reviews applications within 5 working days.

  • What documents do I need?

    You'll need to submit documentation for curriculum, staff qualifications, facilities, quality assurance, and assessment methods.

Certification

  • How long is the certification valid?

    Certification is valid for 12 months from the date of issue.

  • How do I renew my certification?

    Renewal applications can be submitted through your dashboard 30 days before expiry.